When your contract has been awarded, it’s time to get started. WizeHive’s customer support team is made up of seasoned systems professionals. The team applies a standard project life cycle methodology for implementation of your program methodology for implementation of your program. To begin this process, WizeHive will immediately assign an Implementation Lead to your account, taking into account the nature of your program(s) and the types of configuration knowledge that will be required. Your Implementation Lead will reach out to you quickly after being assigned to schedule a Kickoff/Requirements call with you.
We provide email support to our customers during normal business hours. Our normal business hours are Monday through Friday from 8:30am to 5:30pm EST. Basic email (firstname.lastname@example.org) is included as part of our customer's subscription fee. Basic support includes troubleshooting, answering product questions and the like.