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We’re happy to help! To submit a Support request enter the Knowledgebase and select the contact form option from the bottom, right-hand corner.
Please complete all applicable fields, explaining how you’re using the system, how you discovered the issue, and sharing screenshots of what you are seeing. Also be prepared to grant a Support Services Lead access to your workspace. Provide any and all relevant details (even if it doesn’t seem like it's important, it might be a great clue for us!).
You will receive an email confirmation upon submission, and a personal response to any tickets that you submit through the form.
If you believe you need to address your issue via a phone call, please submit an email request letting us know and we’ll reach out to schedule a time.
Our Support Team is active Monday - Friday, 8:30 - 5:30 ET. Emergency support is available when needed.