Client Services

Whether you’re creating your first workspace, just completed your Implementation Process, or are an experienced administrator, we’re here to assist you in accomplishing your goals.

Client Services is comprised of three closely-connected teams that serve as your partner through every stage.

Implementation

The Implementation Team lead manages the planning, creation, and training of your program’s workspace within the Zengine platform. This begins with your requirements call during the sales process, where you’ll meet one of our Solutions Architects and discuss how you want and need your program to run within Zengine. Together you’ll build your blueprint, which outlines all the steps, data flows, and functionality of your tailored Zengine workspace. When you sign with WizeHive, you’ll then begin to work one-on-one with your Implementation Lead through a multi-step process that uses that blueprint to build your workspace and get you and your team trained and ready to launch.

Education Services

The Education Services Team is responsible for creating and managing tools that will help you and your team fully harness the power of Zengine. This begins with the self-guided Basics of Zengine training materials that you’ll work through with your Implementation Lead and continues with quick tip sheets, skills webinars, and other opportunities to improve your knowledge and mastery of the system. Education Services materials are great for a refresher when you are getting ready to launch a new cycle, or for helping onboard a new team member.

See Upcoming Webinars

Education Services materials and events are included as part of your Zengine subscription and available at no extra cost.

Support Services

Once your program is live, your Implementation Lead will introduce you to our Support Services team, who will have all your process documentation and program-specific information so that they can provide you quick resolution of any issues that may occur. 

Available Monday through Friday from 8:30 am to 5:30 pm ET, this team of friendly and knowledgeable Support Leads can be reached using the contact form within the platform or Knowledgebase. Emergency resolution is available after hours as necessary.

Support Services assistance is included as part of your Zengine subscription and available at no extra cost.

The customer support quality has been excellent. The support crew as well as the account managers are responsive, helpful, patient, and thoughtful. It’s one of the best experiences of being a WizeHive customer so far.

Tomoko Matsukawa

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Acumen

The best customer service ever! The staff is extremely helpful and assists promptly. I have always been able to get an answer in a timely manner and have problems resolved quickly.

Beverly Thomas

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Woodrow Wilson International Center for Scholars

WizeHive's support staff are unfailingly helpful, no matter how large or small the question!

Kurt Fritjofson

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Cornell Atkinson Center For Sustainability

I was really well supported through a series of video calls with my implementation lead who, with patience and good humor, showed me the ropes and made sure that I knew how everything worked. I really felt well supported. Thanks guys!

David Langstroth

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Dalhousie University