Client Services

The Education Services Team is responsible for creating and managing tools that will help you and your team fully harness the power of Zengine. This begins with the self-guided Basics of Zengine training materials that you’ll work through with your Implementation Lead and continues with quick tip sheets, skills webinars, and other opportunities to improve your knowledge and mastery of the system. Education Services materials are great for a refresher when you are getting ready to launch a new cycle, or for helping onboard a new team member.

Education Services materials and events are included as part of your Zengine subscription and available at no extra cost.

Once your program is live, your Implementation Lead will introduce you to our Support Services team, who will have all your process documentation and program-specific information so that they can provide you quick resolution of any issues that may occur. 

Available Monday through Friday from 8:30 am to 5:30 pm ET, this team of friendly and knowledgeable Support Leads can be reached using the contact form within the platform or Knowledgebase. Emergency resolution is available after hours as necessary.

Support Services assistance is included as part of your Zengine subscription and available at no extra cost.

Throughout your onboarding, training, and usage of Zengine, you can rest assured that the Customer Success team is looking for ways to make your experience as smooth as possible.

The goal of the Customer Success team is to ensure that you experience success and find value using Zengine to power your programs. Their mission is to understand your mission, and to work with various departments within WizeHive to spearhead programs, improvements, and advancements to help you deliver on it.