We're expanding our team!

If you are you a dedicated and creative professional looking for an opportunity with a rapidly growing internet software (SaaS) company that is worth jumping out of bed for, get in touch.

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MEET WIZEHIVE.

WizeHive is a rapidly growing, private equity backed SaaS company that is powering some of the world’s most important missions.  In fact, we’re one of Philly’s fastest growing private companies serving the philanthropic efforts of over 800 organizations ranging from the Coca Cola Scholars Program to the CDCs research fellowships to The American Red Cross grants.   At our core, we are passionate about innovation, collaboration, and the belief that purpose-driven organizations should be empowered and not hindered by great technology that helps them better connect, analyze, and improve.

WizeHive provides cloud-based solutions - that power the full lifecycle management of grants, scholarships, and fellowships, as well as employee giving and workplace volunteer programs. We offer all employees an ambitious but fun-loving and open culture, a flexible work environment, competitive benefits and stock options.

WHO ARE WE LOOKING FOR?

WizeHive is looking for a Client Onboarding and Implementation Manager to join our growing Client Services team. The ideal candidate should have the ability to lead their team’s client-focused implementation and client onboarding workflow. They should also have extensive experience managing cross-functional projects, along with a passion for team member development and success.

LOCATION:

This role can work remotely within the United States.  WizeHive does not provide visa sponsorship at this time.

KEY RESPONSIBILITIES:

  • Manage a team of Implementation Leads and cultivate an environment of coaching, mentoring, feedback, and staff development to create a positive team culture.
  • Act as the key decision-maker for assigning projects for the team. Assist and advise on the best way to find and allocate resources to meet all project deliverables.
  • Maintain a clear understanding and awareness of the team's projects including obstacles that are delaying project timelines. Assist in the resolution of these issues as needed.
  • Institute a client-focused approach to the team’s work ensuring customer success with each implementation project.
  • Meet with clients as necessary to resolve client concerns and ensure clear communication of project timelines and deliverables.
  • Recognize and identify themes within the team’s work and use them to develop best practices for project management and client engagement.
  • Establish and maintain strategic relationships with, Sales, Support, Custom Development, Education Services, and Solutions and serve as the primary liaison between those departments and your team.
  • Ensure that project and departmental goals and milestones are met.
  • Summarize and report on implementation program statuses, highlighting any barriers to success and proposing mitigation strategies.
  • Act as Project Lead for high-complexity, high-profile projects as needed.
  • Collaborate with Client Onboarding and Implementation Management Team to provide insight into team processes and support process improvements and other initiatives.

THE IDEAL CANDIDATE HAS:

  • BS in Business Management, IT, or a related field
  • PMP or Agile certification preferred
  • 2+ years of experience in implementation with demonstrated progress managing increasingly complex projects and successfully leading departmental initiatives
  • 1+ years of supervisory experience preferred
  • A knack for spotting opportunities to simplify processes and solutions while
    ensuring client success
  • A solid understanding of project management principles
  • Excellent collaboration, communication, and interpersonal skills
  • Comfort and confidence in front of clients and advocating a client-focused service delivery to team members
  • Ability to adapt and quickly react to change despite ambiguous requirements
    with a high degree of self-initiative.

 

Equal Opportunity Employer

Wizehive is an Equal Opportunity Employer that believes our team should reflect the diversity of the clients and communities we are serving. We are dedicated to building an inclusive and equitable workplace where everyone feels welcome and comfortable. We actively seek out diversity and will not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Sound like you?

If you're comfortable in a fast-paced environment, value team collaboration, pride yourself on attention to detail, and are hungry to make an impact, then we want to hear from you.

Apply Now