We're expanding our team!

If you are you a dedicated and creative professional looking for an opportunity with a rapidly growing internet software (SaaS) company that is worth jumping out of bed for, get in touch.

MEET WIZEHIVE.

WizeHive provides a secure, cloud-based platform - Zengine - to help mission-based organizations more effectively manage the full lifecycle of their grants, scholarships, fellowships, and other mission-critical programs.

Our management team has a track record of success with startups and growth stage companies - in fact we’re one of Philly’s fastest growing private companies. We’re a company of driven go-getters with can-do attitudes who know how to innovate and collaborate. We enjoy competitive salaries, health benefits, stock options, flexible PTO, and more.

WHO ARE WE LOOKING FOR?

WizeHive is seeking a full-time Customer Support Specialist to join our growing customer support team. In this role, you will enhance and nurture the customer experience. You will be responsible for quickly communicating with customers regarding questions, problems, technical issues, and collaborating with our Client Services team to help clients solve their problems to maximize their experience.

While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the evolution of our support model, offerings, and client-centric approach.

KEY RESPONSIBILITIES

You will be the go-to expert for our customers on WizeHive’s SaaS product, Zengine
You will multitask and display good judgment when assessing and responding to support tickets in the queue (Help Scout)
You will provide platform support, best practice knowledge, and product training
You will be responsible for meeting internal and external metrics when responding to customer inquiries
You will create processes and documentation to address the growing needs of the Customer Support team

THE IDEAL CANDIDATE HAS:

2+ years of experience supporting clients in a Product Support, Client Success, or Client Experience role
Strong verbal and written communication skills
Experience working within a SaaS or other tech platform
Experience working in a ticketing queue is desirable (Help Scout, Zendesk, etc.)
Been in a role where they are communicating with clients for the majority of their day via email and phone

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sound like you?

If you're comfortable in a fast-paced environment, value team collaboration, pride yourself on attention to detail, and are hungry to make an impact, then we want to hear from you.