WizeHive provides a secure, cloud-based platform - Zengine - to help mission-based organizations more effectively manage the full lifecycle of their grants, scholarships, fellowships, and other mission-critical programs.
Our management team has a track record of success with startups and growth stage companies - in fact we’re one of Philly’s fastest growing private companies. We’re a company of driven go-getters with can-do attitudes who know how to innovate and collaborate. We enjoy competitive salaries, health benefits, stock options, flexible PTO, and more.
WizeHive is seeking a full-time Customer Support Specialist to join our growing customer support team. In this role, you will enhance and nurture the customer experience. You will be responsible for quickly communicating with customers regarding questions, problems, technical issues, and collaborating with our Client Services team to help clients solve their problems to maximize their experience.
While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the evolution of our support model, offerings, and client-centric approach.
KEY RESPONSIBILITIES
THE IDEAL CANDIDATE HAS: