We're expanding our team!

If you are you a dedicated and creative professional looking for an opportunity with a rapidly growing internet software (SaaS) company that is worth jumping out of bed for, get in touch.

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MEET WIZEHIVE.

WizeHive is a growth-stage SaaS company with an application management platform in the cloud.

Our recently expanded management team has a track record of success with startups and is already taking WizeHive to the next level -- in fact, we’re one of Philly’s fastest growing private companies. We’re a company of driven go-getters with can-do attitudes who know how to innovate and collaborate. We enjoy competitive salaries, health benefits, stock options, unlimited PTO, and more.

WHO ARE WE LOOKING FOR?

WizeHive is seeking a Senior Customer Success Manager (CSM) to join our team of passionate professionals. You will be responsible for directly managing and growing key enterprise Customer relationships as measured in both value to Customer and to WizeHive as well as managing a small team responsible for a broader customer segment. This role plays a critical part in fulfilling our purpose of using technology to better enable mission-based programs for the foundations, universities, government agencies and associations that comprise our customer base. Success will be measured primarily by retention (churn), account expansion (upsells; net retention), and customer satisfaction (references, referral, NPS).

You must have an innate orientation to understanding customer needs and perspectives, and the ability to fashion alternative approaches that sync Company objectives with those Customer needs. This role requires someone who excels at relationship and project management skills, coordinating resources within the Company and networking in a Customer organization. You will also be experienced in designing and implementing process and motivating and developing a team of committed professionals.

KEY RESPONSIBILITIES:

  • Supporting company growth by nourishing, building, and growing relationships across a portfolio of key clients.
  • Establishing clear goals, milestones, and metrics that you and the customer will be working towards; periodically re-assessing and reviewing these with the customer.
  • Guiding the customer journey at WizeHive from sale (sometimes pre-sale) through product implementation and onboarding, contract renewal, and growth.
  • Driving additional value by encouraging deeper platform adoption and expansion into additional programs and other departments within the customer organization.
  • Contributing to revenue generation through account expansion and renewals.
  • Synthesizing customer feedback and working with internal teams to infuse this input into the product roadmapping process and our client experience processes.
  • Creating evangelists and advocates among our Customer base - as reflected in referrals, references, and participation in marketing efforts.
  • Leading key relationships directly, while also leading a small team of individuals that drive similar activities and success across a broader portfolio of clients.

THE IDEAL CANDIDATE HAS:

  • Strong (minimum 5-10 years) experience in customer success management in a Saas platform/software context working with enterprise organizations
  • Proven record of driving both client retention and growth
  • Experience in managing small professional team
 

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sound like you?

If you're comfortable in a fast-paced environment, value team collaboration, pride yourself on attention to detail, and are hungry to make an impact, then we want to hear from you.

Apply Now