We're expanding our team!

If you are you a dedicated and creative professional looking for an opportunity with a rapidly growing internet software (SaaS) company that is worth jumping out of bed for, get in touch.

MEET WIZEHIVE.

WizeHive is a rapidly growing, private equity backed SaaS company that is powering some of the world’s most important missions. In fact, we’re one of Philly’s fastest growing private companies serving the philanthropic efforts of over 800 organizations ranging from the Coca Cola Scholars Program to the CDCs research fellowships to The American Red Cross grants. At our core, we are passionate about innovation, collaboration, and the belief that purpose-driven organizations should be empowered and not hindered by great technology that helps them better connect, analyze, and improve.

WizeHive provides cloud-based solutions that power the full lifecycle management of grants, scholarships, and fellowships, as well as employee giving and workplace volunteer programs. We offer all employees an ambitious but fun-loving and open culture, a flexible work environment, competitive benefits and stock options.

WHO ARE WE LOOKING FOR?

WizeHive is seeking a full-time, technical Partner Success Lead to provide product enablement and support for key strategic channel partners as well as technical support in the recruitment of new partners. This individual will have strong relationship and account management skills coupled with experience in implementing and supporting enterprise SaaS products. The candidate must also have an understanding of B2B marketing strategies and tactics, be a strong communicator , and act as a bridge between business goals and technical requirements. This role is ideal for someone with a passion for technology, a strategic and creative mindset, and desire to make a measurable impact upon partner channel growth goals.

LOCATION:

This role can work remotely within the United States. WizeHive does not provide visa sponsorship at this time.

WHAT YOU WILL ACHIEVE:

Work closely with key leaders from several teams including Marketing, Sales, Implementation, Education/Training, Support, Channel Partnerships and Product Management.
Act as primary technical liaison for existing partners in support of:
- Timely response and resolution of bugs, fixes, updates and product questions
- Requests for new product features and enhancements
- The creation, maintenance and support of demonstration environments
- Communicating WizeHive’s product roadmap and new product feature releases
- Ongoing product and implementation training
Act as technical partner lead for new partners in support of:
- Product onboarding, training and enablement
- Product implementation and training
- Certifications
Act as technical product lead for prospective new partners in support of:
- Qualification assistance
- Product demonstrations
- Integration discussions
Establish and nurture partner relationships, developing technical champions who will advocate on our behalf.
Monitor the health of partners, identifying concerns and assisting the WizeHive partner team in ensuring partner success.

WHAT YOU WILL NEED:

3+ years of experience working directly with clients in a Support, Training, Account Management, or Implementation role
Experience working within a SaaS or other tech platform
A true passion for working directly with partners and clients
Exceptional communication and account management skills
Strong business acumen with the ability to understand partner needs
Desire and ability to connect and collaborate cross-functionally with product, partnership, sales, marketing, education/training, implementation and support teams
Attention to detail
Platform configuration, development, or technical design experience is a plus

HOW WE WILL TAKE CARE OF YOU:

Competitive base salary
Medical, Dental, Vision insurance
Flexible PTO
Paid Holidays
Stock options
Company provided short- and long-term disability
Company provided life insurance
FMLA and paid parental leave
401k with company match
Remote work & flex hours

Equal Opportunity Employer

Wizehive is an Equal Opportunity Employer that believes our team should reflect the diversity of the clients and communities we are serving. We are dedicated to building an inclusive and equitable workplace where everyone feels welcome and comfortable. We actively seek out diversity and will not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Sound like you?

If you're comfortable in a fast-paced environment, value team collaboration, pride yourself on attention to detail, and are hungry to make an impact, then we want to hear from you.