We're expanding our team!

If you are you a dedicated and creative professional looking for an opportunity with a rapidly growing internet software (SaaS) company that is worth jumping out of bed for, get in touch.

MEET WIZEHIVE.

WizeHive provides a secure, cloud-based platform - Zengine - to help mission-based organizations more effectively manage the full lifecycle of their grants, scholarships, fellowships, and other mission-critical programs.

Our management team has a track record of success with startups and growth stage companies - in fact we’re one of Philly’s fastest growing private companies. We’re a company of driven go-getters with can-do attitudes who know how to innovate and collaborate. We enjoy competitive salaries, health benefits, stock options, flexible PTO, and more.

WHO ARE WE LOOKING FOR?

WizeHive is seeking a full-time Customer Success Manager to directly manage and grow key enterprise customer relationships as measured in both value to customer and to WizeHive. This role plays a critical part in fulfilling our purpose of using technology to better enable mission-based programs for the foundations, universities, government agencies, and associations that comprise our customer base. Success will be measured primarily by retention (churn), account expansion (upsells; net retention), and customer satisfaction (references, referral, NPS).

You must have an innate orientation to understanding customer needs, goals and perspectives, and the ability to fashion alternative approaches that sync company objectives with those customer needs. This role requires someone who excels at relationship and project management skills, coordinating resources within the company and networking in a customer organization. You will also need to be experienced in designing and implementing processes and spearheading change across the organization to the mutual benefit of the WizeHive team and customers.

KEY RESPONSIBILITIES:

Aiding company growth by nourishing, building, and growing relationships across a portfolio of key clients.
Establishing clear goals, milestones and metrics that you and the customer will be working towards; periodically re-assessing and reviewing these with the Customer.
Guiding the customer journey at WizeHive from sale (sometimes pre-sale) through product implementation and onboarding, contract renewal and growth.
Driving additional value by encouraging deeper platform adoption and expansion into additional programs and other departments within the customer organization.
Contributing to revenue generation through account expansion and renewals.
Synthesizing customer feedback and working with internal teams to infuse this input into the product roadmapping process and our client experience processes.
Creating evangelists and advocates among our customer base - as reflected in referrals, references and participation in our “Heroes Campaign” for mission-based organizations.

THE IDEAL CANDIDATE HAS:

Strong (minimum 5-10 years) experience in Customer Success Management, Account Management, or Sales in a SaaS platform/software context working with enterprise organizations
Proven record of driving both client retention and growth

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sound like you?

If you're comfortable in a fast-paced environment, value team collaboration, pride yourself on attention to detail, and are hungry to make an impact, then we want to hear from you.