- Who We Serve
- Plans & Pricing
WizeHive provides a secure, cloud-based platform - Zengine - to help mission-based organizations more effectively manage the full lifecycle of their grants, scholarships, fellowships, and other mission-critical programs.
Our management team has a track record of success with startups and growth stage companies - in fact we’re one of Philly’s fastest growing private companies. We’re a company of driven go-getters with can-do attitudes who know how to innovate and collaborate. We enjoy competitive salaries, health benefits, stock options, flexible PTO, and more.
WizeHive is seeking a full-time Customer Success Manager to directly manage and grow key enterprise customer relationships as measured in both value to customer and to WizeHive. This role plays a critical part in fulfilling our purpose of using technology to better enable mission-based programs for the foundations, universities, government agencies, and associations that comprise our customer base. Success will be measured primarily by retention (churn), account expansion (upsells; net retention), and customer satisfaction (references, referral, NPS).
You must have an innate orientation to understanding customer needs, goals and perspectives, and the ability to fashion alternative approaches that sync company objectives with those customer needs. This role requires someone who excels at relationship and project management skills, coordinating resources within the company and networking in a customer organization. You will also need to be experienced in designing and implementing processes and spearheading change across the organization to the mutual benefit of the WizeHive team and customers.
THE IDEAL CANDIDATE HAS: