Data Security

We use industry standard security measures to protect against the loss and misuse of information within our control, as follows:

WizeHive used Secure Socket Layer (SSL) encryption to protect your name, password and all other information transmitted to or from WizeHive to ensure the protection of your data.

Passwords used to access WizeHive are only stored in an encrypted form and are therefore not retrievable by us or any other third party. (In case you need a new password we will generate and send you one that you can subsequently change).

WizeHive is hosted in a secured environment with 24 X 7 monitoring, surveillance and support to prevent unauthorized access and data security. Advanced security measures including firewalls, security guards and surveillance are taken to ensure the continued service and protection of your data.

Despite our best attempts to secure your data no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. In addition, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent "hackers" or other unauthorized persons from illegally accessing or obtaining this information.

Reporting Security Issues

If you are a WizeHive user and have a security issue to report regarding your WizeHive account, please visit our contact page. This includes password problems and login issues.

If you have discovered a vulnerability in a WizeHive product or have a security incident to report, please email security@wizehive.com. Please include a detailed summary of the issue including the nature of the issue you believe you've discovered. Be sure to include an email address where we can reach you in case we need more information.

This process of notifying a vendor before publicly releasing information is an industry-standard best practice known as responsible disclosure. Responsible disclosure is important to the ecology of the Internet. It allows companies like WizeHive to keep users safe by fixing vulnerabilities and resolving security concerns before they are brought to the attention of the bad guys. We strongly encourage anyone who is interested in researching and reporting security issues to observe the simple courtesies and protocols of responsible disclosure.

We take security issues seriously and will respond swiftly to fix verifiable security issues. Some of our products are complex and take time to update. When properly notified of legitimate issues, we'll do our best to acknowledge your emailed report, assign resources to investigate the issue, and fix potential problems as quickly as possible.

We value the security of WizeHive as well as your privacy when you report vulnerabilities or incidents to us. If you feel the need, please use our public key to encrypt your communications with us when sending email to security@wizehive.com.